Refund policy

BECAUSE ALL PRODUCTS ARE MADE TO ORDER, WE UNFORTUNATELY DO NOT OFFER ANY RETURNS OR REFUNDS. EVERY ORDER IS CREATED AND PACKAGED WITH EXTRA CARE AND METICULOUS ATTENTION TO DETAIL TO ENSURE CUSTOMER SATISFACTION. IN THE UNFORTUNATE EVENT THAT ITEMS ARE DAMAGED DUE TO MAIL CARRIER HANDLING, PLEASE NOTIFY US IMMEDIATELY VIA EMAIL. PLEASE PROVIDE US WITH PROOF OF DAMAGE (I.E. MULTIPLE PHOTOS THAT CLEARLY SHOW THE DAMAGE). WE CANNOT GUARANTEE THAT REPLACEMENT ITEMS WILL BE GRANTED WITHOUT PROPER PROOF.

PLEASE CONTACT US AT INFO@STATEDNYC.COM IF YOU HAVE ANY QUESTIONS REGARDING OUR POLICIES. DUE TO A HIGH VOLUME OF EMAILS, PLEASE ALLOW UP TO 7 BUSINESS DAYS FOR A RESPONSE. PLEASE INCLUDE YOUR FULL NAME, EMAIL ADDRESS, AND ORDER NUMBER DETAILS THAT THE ORDER WAS PLACED UNDER.